Nationwide Building Society | Piyush Grover

01Overview

Designing Core Banking Experiences for 16M+ Members

Sole Product Designer embedded across multiple squads at Nationwide Building Society, designing regulated digital banking experiences used by 16M+ members, over a 3+ year engagement via IBM.

02My Contribution Across Value Streams — Case Studies

CASS — Current Account Switch Service

Redesigning a regulated 7-day account switching journey.

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Authentication Uplift

Balancing security compliance with frictionless login experiences.

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Show/Hide and Re-Order Accounts feature screens

Show/Hide & Re-Order Accounts

Enhancing account personalization and content control.

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03Working Model & Environment

Operating in a Regulated, Distributed Environment

All design work was delivered within a phased, agile delivery model with regular compliance and regulatory review checkpoints.

Worked within cross-location teams (India + UK stakeholders)
Collaborated with Product Owners, Business Analysts, Engineers
Navigated regulatory reviews and compliance checkpoints
Designed within phased delivery